Repair Chains – Scalable Remote Diagnostics for Multi-Location Operations
eLinehub offers a streamlined and scalable remote diagnostics solution tailored for automotive repair chains, helping them solve technician shortages and handle complex electronic issues across all locations.
How the Solution Works
1. Regional Team Formation
In each region (e.g., a state or group of counties), a dedicated eLinehub Team can be created. This team is composed of skilled automotive electronics experts, whether based in a central location or distributed across different branches.
2. Custom Mechanic Software Deployment
A fully branded Mechanic app (custom logo and name) is generated for the team and installed in each shop. When a shop encounters an electronic issue, staff can submit a remote support request directly through the app.
3. Automatic Assignment & Internal Collaboration
Requests are automatically received by the team admin, who assigns them to the most suitable expert. The expert connects remotely to the shop’s VCI device and performs diagnostics or programming — as if working onsite.
4. Flexible Expert Support for Complex Cases
For rare or complex issues, the team admin can invite additional experts — either from within the group or external technicians from the eLinehub platform.
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External experts don’t need to join the team or subscribe to a Team Pro plan — they participate as temporary Technicians.
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They cannot see shop identity or pricing details, and the shop won’t know the task was handled externally.
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This ensures full privacy and brand consistency while extending your technical reach.
